FAQ
Orders are processed within 1–3 business days. Once your package has shipped, you will receive a confirmation email with a tracking link to follow your delivery in real time.
Because we aim to ship drops quickly, orders are processed into our fulfillment system shortly after placement. If you need to make changes or cancel, please contact customer care immediately at warehouse01.lk@gmail.com or +94 77 571 5138.
To preserve exclusivity and limit overproduction, most of our collection drops are limited run. Once an item or specific size sells out, it may not be restocked. We recommend subscribing to our newsletter or following our social channels for release announcements.
To keep the fabric and prints in optimal condition, machine wash cold inside out with like colors. Line dry or tumble dry on low heat. Do not iron directly over printed graphics or logos.
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What is your return and exchange policy?
We accept returns or size exchanges within 7 days of delivery, provided the item is unworn, unwashed, and in its original packaging with all tags attached.
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How do I initiate a return or exchange?
Reach out directly to our support team via email at warehouse01.lk@gmail.com with your order number and request. Our team will guide you through the return drop-off or pickup process.
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Who pays for return shipping costs?
For exchanges due to sizing issues, customer shipping fees apply unless the exchange is due to a damaged or incorrect item delivered by our team
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