Shipping Policy

ORDER PROCESSING & HANDLING

All orders placed with WEARHOUSE .01 are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once dispatched, you will receive a confirmation message with tracking details.

ISLAND-WIDE COURIER DELIVERY

We partner with reliable third-party courier services to deliver orders across Sri Lanka. Delivery typically takes 2–5 business days depending on your location.

* Free island-wide courier delivery on all orders.

* We currently operate exclusively within Sri Lanka and do not offer international shipping.

DAMAGED OR LOST SHIPMENTS

If your package arrives visibly damaged, or if there is a delay beyond the estimated delivery window, please contact our customer support team immediately with your order number at warehouse01.lk@gmail.com or via phone at +94 77 571 5138.

RETURN POLICY

EXCHANGE-ONLY POLICY

We maintain a strict NO REFUND and NO RETURN policy. All sales are final. We only offer size or item exchanges within 7 days from the date of courier delivery.

ITEM ELIGIBILITY

To be eligible for an exchange:

* Items must be unworn, unwashed, and in original condition.

* All original packaging and tags must be attached.

* Items purchased during promotional sales or marked as "Final Sale" cannot be exchanged.

DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged or incorrect garment, notify us within 48 hours of delivery with photos. We will arrange a free courier exchange at no cost to you.